The Challenge: Unlocking a High-Value NetSuite Market With Speed and Precision

Diligent is the leader in modern governance, risk, and compliance solutions—serving boards and executives across the world. As the company continued to scale, one trend became clear: fast-growing NetSuite customers increasingly needed governance-grade board reporting embedded directly into their financial workflow.

These companies were manually exporting NetSuite data, formatting it offline, and stitching together reports for CFOs, audit committees, and boards. It worked—but it was slow, error-prone, and a poor fit for organizations expected to operate with rigor and transparency.

Diligent recognized a strategic opportunity:
Build a native NetSuite SuiteApp that automates board reporting, eliminates manual work, and connects Diligent’s governance platform directly into the ERP where the data originates.

But with a lean internal DevOps and partner organization—and a competitive timing window—Diligent needed a trusted development partner who could drive design, scope, architecture, certification, and go-to-market execution at startup speed.

They turned to ExtendApps.

The Solution: A Certified, Enterprise-Grade Board Reporting SuiteApp Built for Speed, Scale, and Governance

ExtendApps partnered closely with Diligent’s product, engineering, and customer teams to design, build, and certify a SuiteApp that delivers secure, real-time board reporting directly from NetSuite—while seamlessly integrating into Diligent’s existing platform.

A Deep Partnership From Day One

With Diligent running a lean engineering team, ExtendApps stepped in to provide:

• Product definition

• Technical architecture

• Hands-on SuiteApp engineering

• Certification readiness

• NetSuite ecosystem and marketplace strategy

This close collaboration ensured the SuiteApp aligned with both Diligent's governance standards and NetSuite's performance requirements.

Purpose-Built for High-Growth Companies

The SuiteApp was designed to meet the needs of fast-scaling organizations that require:

• Reliable, audit-ready reporting

• Automated board packages derived from ERP data

• A repeatable governance workflow tied directly to financial operations

The result: a native experience that feels like part of NetSuite—not an external add-on.

Built for Long-Term Scale

ExtendApps used modern SuiteApp best practices to ensure:

• High performance across large datasets

• Strong security and role-based access configuration

• Extensibility for future reporting templates and governance modules

• Smooth maintenance for Diligent’s lean DevOps teams

How We Did It

Designed a complete SuiteApp experience
Conducted deep discovery to define reporting needs, user flows, and NetSuite-specific UX patterns for finance leaders and governance teams.

Built a robust, scalable SuiteApp foundation
Structured for high-volume data pulls, secure report generation, and reliable synchronization with Diligent’s platform.

Aligned architecture with NetSuite’s requirements
Ensured the app met all technical, performance, and security standards for certification.

Quarterbacked the SDN / Built-for-NetSuite certification process
Managed documentation, testing, security checks, and submission to accelerate approval.

Enabled fast time-to-market
Delivered the full SuiteApp—from concept to certification-ready—on an aggressive timeline aligned with Diligent’s market opportunity.

Supported GTM planning and messaging
Provided guidance on NetSuite ecosystem positioning, marketplace readiness, and sales enablement.

The Results:A Fully Certified SuiteApp Launching Diligent Into the NetSuite Ecosystem

Diligent Board Reporting for NetSuite is now live on SuiteApp.com, enabling the company to enter a fast-growing market segment with a high-value, governance-focused solution.

Faster Time-to-Market With a Lean Internal Team

By partnering with ExtendApps, Diligent brought a complex SuiteApp to life without expanding its DevOps organization—maximizing speed while minimizing operational overhead.

Immediate Strategic Value

The SuiteApp unlocked:

• NetSuite ecosystem visibility

• New pipeline from companies with strong governance requirements

• A frictionless way to connect board reporting to financial operations

A Scalable Foundation for Future Governance Modules

The SuiteApp was architected to support future reporting templates, integrations, and product expansion—enabling Diligent to continue innovating in the ERP-native governance space.

ExtendApps: The Partner Behind High-Impact NetSuite Products

For modern software companies like Diligent, the NetSuite ecosystem represents a high-growth opportunity—if they can move quickly and deliver a certified, enterprise-grade product that customers trust.

ExtendApps brings the design expertise, technical execution, and ecosystem mastery needed to make that happen. From concept to certification to go-to-market, we help innovative companies unlock the value of NetSuite at startup speed.